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Resources > FAQ’s
A: A package is made up of 40 usage units.
A: Three (3)-package a month subscription for six (6) months.
A: Yes, individual packages of 40 anytime units can be purchased.
A: No, units must be purchased in quantities of 40 as a package.
A: Yes, Standard Usage Units (STU) must be purchased through a subscription, however, Any Time Usage Packages may be purchased standalone or as an addition to a subscription of Standard Usage Units.
Modifications & Cancellation
A: A subscription can be cancelled either by emailing firstname.lastname@example.org or through the website (My Account>Subscriptions>View>Auto-Renew). Notice must be provided 10 days before the renewal date to take effect.
A: Additional packages can be added at any time following the conclusion of the free trial, either as a supplemental ATU package, by increasing the number of packages that are available month to month with the subscription, or extending the length of your license. To modify your subscription navigate to the License Addons menu item below My Account.
A: Once payment has been received and the license key has been sent, it is not possible to cancel the current license. The subscription can be cancelled at any time to prevent it from auto-renewing for an additional six months upon the end of the original subscription. A subscription can be cancelled either by emailing email@example.com or through the website (My Account>Subscriptions>View>Auto-Renew). Notice must be provided 10 days before the renewal date to take effect.
A: A usage unit is a period of usage determined by the DB server during which time analytics can be run. A user uses a usage unit and can login/logout multiple times during the day under the unit.
A: Standard usage units do not roll over from month to month. Any Time Units (ATUs) can be purchased and used at any time with a valid license and expire after a year.
A: Standard Usage Units do not roll over from month to month if they have not been used, while Any Time Units (ATUs) can be used at any point when a license is active and within a year of purchase.
A: Complimentary trial periods are available for new customers only and are not offered for any current or past users, even if they don’t have an active subscription.
A: You can cancel at any time during the trial period and won’t be charged. A subscription can be cancelled either by emailing firstname.lastname@example.org or through the website. Notice must be provided before the end of the trial period to take effect.
A: If you a subscription is not cancelled before the trial period is over, the subscription will automatically be charged for a six-month license. Payment will be obtained automatically, and a license will be automatically generated. Once payment has been received and the license key has been sent, it is not possible to cancel the current license. The subscription can be cancelled at any time to prevent it from auto-renewing for an additional six months upon the end of the original subscription.
Using the C Collection
A: The results of any analytic can be exported to Excel for reporting, modifying the format, or sharing results.
A: Users access permissions is set and controlled by the C Collection Admin user who can grant and revoke access at the analytic, Operating Unit, and Inventory Org level.
A: The C Collection analytics may be run out of the box by a business user without advanced configuration but will also allow more advanced configuration for a user to create their own analytics.
A: The analytic results will be segmented by user. If you wish to share the analytic results with other users, any results may be exported to Excel and then forwarded or converted to PDF and forwarded.
A: Not in the current release
A: Please contact us through the Help Desk or by reaching out to email@example.com
Subscription Length Option
A: Six (6) months
A: Six (6) months
A: The current set of analytics available is the Cost Recovery bundle, which enables business users to easily sift through potential opportunities to recoup funds. Additional bundles under development will focus on Operations and Profit Management, Data Quality, and Cash Management, among others in the future.
A: The Cost Recovery bundle is pre-loaded with 31 analytics, along with a customizable search tool for identifying suspicious suppliers, customers, invoices, checks, and sales order data.
A: The C Collection Cost Recovery Analytics will identify transactions, master data, or other data that may indicate areas where costs cost be recovered. For example, the Identify Duplicate Payments analytic will, based on the parameters selected, identify payments that have indicators of duplication. Then these identified payments will need to be followed up on to determine if any are in fact duplicate payments that can be recovered by refund or credits from a vendor.